Effective Date: July 29, 2026
Welcome to FlySailStay Travels (“FlySailStay Travels,” “we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, book travel services, communicate with us, or otherwise interact with us.
This Privacy Policy has been prepared in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
FlySailStay Travels
Website: https://flysailstaytravels.com
Email: info@flysailstaytravels.com
2. Scope of This Policy
This Privacy Policy applies to:
- Visitors to our website
- Customers booking travel services
- Individuals making enquiries
- Newsletter subscribers
- Business partners and suppliers
- Anyone who communicates with us
3. Personal Information We Collect
Depending on the services you request, we may collect the following categories of personal information.
Identity Information
- Full name
- Date of birth
- Gender (where required)
- Nationality
Contact Information
- Email address
- Phone number
- Residential address
- Postal address
Travel Information
- Passport details
- Visa information
- Frequent flyer membership
- Travel itinerary
- Accommodation preferences
- Emergency contact details
- Dietary preferences
- Accessibility requirements
Payment Information
- Billing address
- Payment confirmation
- Transaction records
Note: Credit and debit card information is processed securely by third-party payment providers. We do not store complete payment card details on our servers.
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Language settings
- Website usage information
- Referral URLs
- Session identifiers
- Cookie identifiers
Marketing Information
- Newsletter preferences
- Marketing preferences
- Survey responses
- Promotional campaign participation
Sensitive Information
Where necessary for travel arrangements, we may collect sensitive personal information, including:
- Medical conditions
- Disabilities
- Mobility assistance requirements
- Dietary requirements
- Religious considerations
- Emergency medical information
We only collect sensitive information with your explicit consent or where required by law.
4. How We Collect Information
We collect information:
- Directly from you
- During bookings
- Through enquiry forms
- Via email or telephone
- Through social media interactions
- During customer support requests
- Through cookies and analytics
- From travel suppliers involved in your booking
- From authorised third parties acting on your behalf
5. Cookies and Similar Technologies
Our website uses cookies, pixels, tags, and similar technologies.
These technologies help us:
- Operate the website
- Remember preferences
- Improve website performance
- Understand visitor behaviour
- Analyze traffic
- Personalize content
- Improve security
We may use:
- Essential Cookies
- Functional Cookies
- Performance Cookies
- Analytics Cookies
- Advertising Cookies
- Social Media Cookies
Where legally required, we request your consent before placing non-essential cookies.
You can manage cookie preferences through your browser settings or our cookie banner.
We may also use third-party analytics and advertising technologies, such as Google Analytics, Google Ads, or Meta Pixel, where applicable, to understand website usage, improve our services, and measure marketing performance.
6. How We Use Your Information
We use personal information to:
- Process travel bookings
- Arrange flights
- Arrange accommodation
- Book cruises
- Book tours
- Process payments
- Issue invoices
- Provide travel documents
- Communicate booking updates
- Verify identity
- Respond to enquiries
- Improve customer service
- Prevent fraud
- Detect security incidents
- Comply with legal obligations
- Conduct internal analytics
- Send newsletters
- Deliver promotional offers (with consent where required)
7. Disclosure of Personal Information
We may disclose personal information to:
- Airlines
- Hotels
- Tour operators
- Cruise companies
- Transport providers
- Visa processing agencies
- Insurance providers
- Payment processors
- Technology providers
- Cloud hosting providers
- Professional advisers
- Government agencies where legally required
We require service providers to protect your information and use it only for authorised purposes.
We do not sell your personal information.
8. International Transfers
Travel bookings often require us to share your personal information with overseas travel suppliers and service providers in order to arrange your travel. Where required, we take reasonable steps to ensure that your personal information is protected during such transfers through appropriate contractual, technical, and organisational safeguards.
9. Data Retention
We retain personal information only for as long as necessary to:
- Provide services
- Meet legal obligations
- Resolve disputes
- Prevent fraud
- Enforce agreements
Retention periods depend on the type of information and applicable legal requirements. In some circumstances, we may retain personal information for longer periods where required to comply with taxation, accounting, regulatory, legal, or dispute resolution obligations.
10. Data Security
We implement appropriate technical and organisational security measures including:
- SSL encryption
- Secure hosting
- Access controls
- Password protection
- Network security controls
- Data backups
- Monitoring and logging
- Staff confidentiality obligations
Despite our efforts, no internet transmission is completely secure.
11. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete personal information
- Restrict processing
- Object to processing
- Withdraw consent
- Receive your information in a portable format
- Request human review of automated decisions
- Lodge a complaint with a supervisory authority
We will respond within the timeframes required by applicable law.
To exercise any of these rights, please contact us using the contact details provided below. We may need to verify your identity before processing your request to help protect your personal information.
12. Australian Privacy Rights
Australian residents may request:
- Access to personal information
- Correction of inaccurate information
- Information about our handling of personal data
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
13. Children’s Privacy
Our services are not intended for children, and we do not knowingly collect personal information from children without the consent of a parent or legal guardian where required by applicable law.
If you believe a child has provided us with personal information, please contact us so we can delete the information where appropriate.
14. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.
15. Marketing Communications
With your consent where required by law, we may send:
- Travel offers
- Holiday packages
- Promotions
- Newsletters
- Company updates
You may opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly. Opting out of marketing communications will not affect important service-related communications about your bookings or enquiries.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business, legal obligations, or technology.
The updated version will be posted on our website with a revised Effective Date.
Where required by applicable law, we will notify you of material changes to this Privacy Policy through our website or by other appropriate means.
17. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, request access to or correction of your personal information, or would like to lodge a privacy complaint, please contact us using the details below.
When we receive a complaint, we will record the information you provide and use it solely to investigate and resolve the matter. Where necessary to address your complaint, we may share relevant information with third parties directly involved in the issue, but only to the extent reasonably required and in accordance with applicable privacy laws.
We are committed to responding to all privacy enquiries and complaints promptly and will make every reasonable effort to resolve your concerns fairly and efficiently.
We may request sufficient information to verify your identity before responding to requests relating to your personal information.
FlySailStay Travels
📍 Australia Office
Levels 4 & 5, 15 Moore Street, Canberra ACT 2601, Australia
📞 +61 1800 965 864
📍 India Office
Office: 017, Tower-A, Logix Technova, Sector 132, Noida – 201304, India
📞 +91 836 833 4408 | +91 728 989 9658
✉️ Email: info@flysailstaytravels.com
🌐 Website: https://flysailstaytravels.com
If you are not satisfied with our response and you are located in Australia, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC), which oversees compliance with the Privacy Act 1988 (Cth).
OAIC Website: https://www.oaic.gov.au
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